Terms & Conditions

Company Information

General Terms of Service

Treatment Services

• • All treatments are provided by qualified and registered dental professionals
• • Treatment plans and costs will be discussed and agreed before treatment begins
• • Written quotations are available upon request
• • Emergency appointments are subject to availability
• • We reserve the right to charge for missed appointments without adequate notice

Payment Terms

• • Payment is due at the time of treatment unless alternative arrangements have been made
• • We accept cash, debit cards, credit cards, and approved finance plans
• • Insurance claims can be processed directly where applicable
• • Outstanding balances may incur additional charges

Finance Terms

Finance Partners

We work with regulated finance providers to offer flexible payment options:

Credit Facility Terms

• • Credit facilities are subject to status and affordability assessments
• • Available only to UK residents aged 18 and over
• • Finance providers reserve the right to decline applications
• • APR and repayment terms vary based on the finance product selected
• • Early repayment options are available - please check with your finance provider
• • Missing payments may affect your credit rating

Cancellation and Refund Policy

• • Appointments must be cancelled with at least 24 hours notice to avoid charges
• • Treatment plans may be modified or cancelled before treatment begins
• • Refunds for completed treatment are subject to clinical review
• • Laboratory fees and custom-made items are non-refundable once ordered

Warranties and Guarantees

• • Specific treatments include warranties - details provided with treatment plan
• • Warranties are subject to regular maintenance and check-ups
• • Warranties do not cover damage due to accident, misuse, or neglect
• • All warranties are provided in accordance with UK consumer law

Data Protection and Privacy

Your personal and medical information is handled in accordance with:

• • UK GDPR and Data Protection Act 2018
• • Our comprehensive Data Protection Policy
• • Professional confidentiality requirements
• • Telephone calls may be recorded for training and compliance purposes

Liability and Insurance

• • We maintain professional indemnity insurance as required by law
• • Our liability is limited to the extent permitted by law
• • We are not liable for circumstances beyond our reasonable control

Changes to Terms

We reserve the right to update these terms and conditions at any time. The latest version will always be available at our practice and on our website. Continued use of our services constitutes acceptance of any changes.

Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information